Hillside Veterinary Clinic

Hillside Veterinary Clinic is an independent veterinary clinic located at 9 Howe St in Auburn, Massachusetts. The practice treats dogs, cats, and a range of exotic pets, including small mammals, birds, reptiles, rabbits, and ferrets. It offers both routine care and medical/surgical services, along with advanced imaging.

Services

•Wellness exams and sick visits
•Same-day urgent care by appointment (availability dependent)
•Soft tissue surgery, including spay/neuter and mass removals
•Dentistry/COHAT (Complete Oral Health Assessment and Treatment)
•Exotic medicine and exotic surgery
•Digital radiographs (X-rays)
•Abdominal ultrasound
•Echocardiogram (cardiac ultrasound)

Pricing

No published pricing information is available; reviews mention reasonable prices as well as concerns about unclear upfront fee communication.

People

Dr. Shannon Gregoire (DVM, owner) is listed along with Aimee Thompson (CVT, clinic manager) and Dr. Samantha Palermo (DVM, Fear Free Certified).

Reviews

Hillside Veterinary Clinic has a 4.3/5 rating on Google from 184 reviews. Recent comments describe friendly, kind staff and positive experiences with medical care, including long-term clients noting consistently pleasant visits. Communication is a recurring theme: some reviews praise clear updates during delays, while another reports frustration with fee transparency and explanations of added charges. Wait times are mentioned in the context of the clinic handling an in-clinic emergency.

Reviews for Hillside Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 184 we track in total. Recent reviews may not be representative of overall sentiment.

Ant man D

1 month ago

Morgan

3 months ago

I had a mixed experience with Hillside Pet Care. The staff were friendly and kind, but the communication was lacking. There wasn’t clear upfront information about expected fees, which was frustrating, and it felt like charges were added without enough explanation. I also didn’t feel like enough effort was made to accommodate my dog before additional fees were applied. Overall, better transparency and communication would make a big difference.

Ed Tarnuzzer

Katie Cooney

4 months ago

Dr. Gregoire takes great care of my cat! I’ve been pleased with my experience overall. The staff are friendly and helpful, answering all my questions. The prices are reasonable, too.

Rose F

I was in for my appointment today and ended up having a longer wait than expected due to another pet having an emergency. The staff was very communicative of the situation and that the doctor would come in when she was able to. I appreciate how they handled the situation and if my pet ever has an emergency while receiving care the team is competent and I know my pet would be fully taken care of here. I have been coming here for years and my experiences have always been pleasant. Such a great, compassionate team!