Shelburne Falls Vet Hospital

Shelburne Falls Vet Hospital is an independent veterinary clinic in Shelburne Falls, Massachusetts, located at 3 Mohawk Trail. It treats dogs and cats and offers routine wellness care alongside medical visits for illness or injury. The clinic lists daytime hours and notes specific dates with reception-only hours and a Memorial Day closure.

Services

•Annual exams and preventative medicine
•Vaccinations
•Sick and injury visits (medical exams)
•Diagnostics and testing
•Therapeutic laser therapy
•Dentistry, including routine dental cleanings and oral surgery (dental)
•Microchipping
•Surgery, including routine spay and neuter
•Flea and tick control
•After-hours emergency referral to Veterinary Emergency and Specialty Hospital (413-665-4911; text 34947 to check in online)

Pricing

No published pricing information is available for this clinic.

People

Dr. Mark E. Broady (Founder) and Izzy Lockesmith (Office Manager) are named by the clinic.

Reviews

Google lists a 4.5/5 rating from 48 reviews. Positive feedback commonly mentions long-term trust, straightforward explanations, and a professional, caring team. A recent negative review describes concerns about responsiveness during a cat emergency, communication about a cardiology visit and report, and a dispute that ended the client relationship, along with skepticism about the necessity of dental procedures.

Reviews for Shelburne Falls Vet Hospital

Note: Showing the 5 most recent Google reviews out of 48 we track in total. Recent reviews may not be representative of overall sentiment.

Darlene barkman

2 months ago

Deb Nicholson

1 year ago

This animal care center and its vet Dr. Broady rock it. I have been taking animals I care for on occasion in when needed for over 20 years now. Not once have I left with unanswered questions or puzzled about the diagnosis, treatment, or care of an animal. Cat or dog. This is vet medicine as it should be---straightforward, clear, no-nonsense, and pet-centered. Humans take a back seat and bring their animals in to be educated, which I appreciate. this is not a franchise or large corporation...this is a small town vet caring for your family members. Communication works both ways, and although it's tough to hear, Dr. Broady will let you know when you've missed something or can do a better job with your animals. Priceless wise, accurate advice based on decades of experience. And respect goes both ways. More than happy to have SFVC be part of my care team.

Diana Alexander

1 year ago

Three years ago I gave this place a five star rating. I have since deleted it. On Sept. 13th we had a medical emergency with our cat Axl. He dropped to the floor, became paralyzed in the back end and was crying out in pain. It was close to opening time so we were able to get him to SFVH immediately. Upon our arrival we had to wait as he was crying out in pain. We stayed calm and waited until Dr. Broady finished up with a client. We should have been taken right in. Everyone heard our cat crying. He was in a lot of pain. We had gotten the diagnosis he had a stroke. Dr. Broady kept talking to us as our cat was still crying out in pain and then he started panting and the vet tech had to say “Doc what are we going to do for Axl.” Like let’s get going! He needed to see a Cardiologist so about a week or so later he saw one at SFVH. We were told we’d get to speak with the Cardiologist. That never happened. I had also asked if I could be with our cat as I was worried he’d be scared without me being with him after all he’d been through. I was told no as it was a small room and there wasn’t enough room for another person. I was told we would be sent the report by Thursday. It was a bit hectic there and I had questions but I figured I’d ask at a later time. Two days later I received a call in the morning from Dr. Broady asking how Axl was and then he proceeded to tell me that wasn’t the reason why he was calling and he started yelling at me and questioning me about something I had nothing to do with and had no knowledge of! After he had his tantrum he hung up on me! I had not received Axl’s echo report so on Sunday the 29th I sent an email asking for the report if they had it and I asked some other questions I had regarding Axl’s care. On Monday, just before closing I received the report with a letter from Dr. Broady that due to my interactions and behavior with his staff over the last few weeks he would no longer be treating our cats. WHAT?! I asked for specifics as to what he was referring to because I had no clue what caused him to say that. I never got an answer. He left us hanging with a cat that has CHF and a report we don’t understand and have questions that never did get answered and more questions after seeing the report. What kind of vet acts like he did and leaves a client with a cat that has CHF hanging with no medical care? He should be ashamed of himself! After this all took place I got to thinking about things. There has never been more dental cleanings and extractions done with our cats since we started going there. Were they really necessary? I’m beginning to think not! Also, how can there be one vet and you’re open only four days a week from 8-5 take on new clients all the time or take in “emergencies” from a non client? Perhaps he is loosing patients? Either they leave due to his attitude or he drops them at will when he gets a bug up his butt! Beware of this so called vet with his Jekyll and Hyde attitude. And yes, a complaint has been sent to the MA state licensing board regarding his actions.

Roxanne Trombly

1 year ago

Dr. broady has been our vet for more than 20 years. He is wonderful, compassionate and honest about every situation our animals have been facing. We love Dr. Broady. His whole team is professional and caring.

Prima King

1 year ago

Dr. Broady and his 4 vet assistant are AMAZING!!! Me and my Oreo had trip in the town, boy had diarrhea and hurt his leg by jumping in wrong position, I was in panic to make a appointment but the lady who answered the call was super gentle and patient!! When we got there, all 4 ladies in the front were super nice to welcome my sick boy. I want to THANK YOU all to be my and Oreo’s angels!!!!! This means a lot for us especially this is our first out of Boston trip!!!!